Patient Participation Group Minutes

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Summary PPG Report 2024 /2025

You Said

• Core Issue 1: Maintain and improve Communication with patients 

The ppg wanted the practice to keep communication lines open by feeding back relevant and important information regarding new staff , new services, workshops, awareness days and upcoming events as well as improvements made in house.

The PPG wanted the practice to setup a workshop in the summer months for healthy living and this also included women's health.

What We Did

• The practice updated the website regularly and advertised upcoming patient meetings as well as changes in staff etc.
• The practice informed the PPG that lighting had been changed and electrics rewired throughout the building to meet modern requirements.
• New flooring was installed at the back emergency exit.
• A new phlebotomist and pharmacist was employed.
• New equipment was bought for the practice  i.e:- ECG machine, new clinical couches, 11 new chairs for the waiting room and the building has been decluttered by clearing out old equipment and furniture. 
• New work stations were created at reception .
• New reception staff were recruited.
• Staff were sent on courses for:- Customer care, Health & Safety and Disability.
• The pavements outside the practice were fixed for patient safety as well as the car park.

You Said

• Core Issue 2: Keep patients informed of how to access services 

The PPG wanted the practice to update the access to services leaflet to include date and time clinicians worked. The ppg also wanted to introduce these healthcare professions to us during the year. The practice designed a newsletter to feature the upcoming workshops and added this to the practice website on 26.6.2024.

What We Did

• The first Contact physio attended the PPG meeting and gave a presentation on managing aches , pains and joint issues. The access to services leaflet was modified and displayed in reception so that patients were aware of the days and times clinicians worked and what their role entailed.
• Two workshops were set up at the practice to run simultaneously on different floors. 
• A ‘Womens’ workshop was set up by two nurses covering the following :-  the benefits of cervical screening. This targeted patients who were putting off their smear test and those who frequently defaulted . This workshop also covered ‘Breast awareness’- Patients learnt the difference between a cancerous lump and a cyst. 
• A second workshop was set up entitled the ‘ Healthy living’ workshop . Which was run by the Health coach. This included the following advice:- referral for weight management, underlying reasons that contribute to an unhealthy lifestyle and understanding the nervous system etc.

You Said

• Core Issue 3: Feed back to us what patients thought of their experience

The PPG members were interested in hearing how the practice monitors service delivery. The practice sought to improve patient experience via themes from complaints, surveys, reviews,  and PPG feedback.

What We Did

During the year the practice shared with the PPG the following data:

1. The Summer newsletter was taken to the meeting on 26.6.24 and displayed at the practice. 
2. In October 2024, the Winter newsletter was displayed at the practice .  
3. The ‘access to services’ leaflet was modified and displayed at the practice .  Copies were made for the PPG and practice population.
4. The General practice Analysis Survey results were shared on 25.3.2025.   
5. The friends and family data was shared 25.3.2025. 
6. The digitally excluded policy was updated and shared with the PPG .
7. A digital training day was set up for 16.1.2024 in the practice exclusively for the digitally excluded patients to guide them on E-consults, the NHS app and how to access all services without using external methods. 
8. Minutes of the workshops were put on the patient board . 
9. PPG meetings were held on the following dates: 26.6.2024 , 10.9.2024 and 28.2.2025.