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Patient experience  

You Said ……how do patients feel about the services?

The PPG members were interested in hearing how the practice monitors service delivery. The practice sought to hear and improve patient experience via surveys, reviews,  and PPG feedback.

We did

During the year the practice shared with the PPG and wider practice population the following data :

The friends and family data (FFT) was shared on 16th September 2025  

This is a in house survey that asks patients to state whether they would recommend the services provided at DMC to friends and family.   The practice has trained a Patient Liaison Lead to listen to feedback from surveys and report back to management on any themes occuring. This is reported back to patients via the FFT survey results leaflet.  

The general Practice assessment survey (GPAS ) was shared as a comparative for the years :- 23/24 and 2025. This survey is anonymously sent out to random patients who share feedback on all the services provided at the practice.

Patients were able to share their experiences at Patient group meetings and workshops throughout the year which were held on the following dates: 20.5.2025 ,02.07.2025 16.09.2025 and 20.2.2026 

 

Access to services 

You said ….Keep patients informed of how to access services 

The PPG wanted to be updated on any new services as well as being involved in practice workshops and training classes . In 25/26, the PPG agreed to carry out a seminar to encourage uptake for vaccinations as well as encouraged the need for digitally excluded patients to receive local training.

We did

On 02.7.2025 two Seminar Workshops were run, The first workshop was for childhood vaccinations including the new schedule for immunisationsand the second workshop was for over 65 yrs old patients.  
These seminars centred on the following:

  • Vaccinations : RSV, Shingle, Pneumococcal, Flu and Covid Vaccines .  The workshop explained how vaccines work, concerns around vaccine safety, side effects and ingredients.

This was a Question and Answer workshop. Parents whose children were delaying or refusing vaccinations were invited to listen to the most up to date research on each vaccine and concerns regarding vaccine safety. Pregnant mothers were also invited to prepare them for the new immunisation schedule for babies. 

Training was given for the Digitally Excluded patients in May and December 2025, guiding them on how to complete e-consults, how to use the NHS app and how to access all on-line services. Patients greatly benefited from this service.

 

Maintain Good Communication

You Said………. “ Keep communication lines open”.

The ppg wanted the practice to keep communication lines open by feeding back relevant and important information regarding new staff , new services, workshops, awareness days and upcoming events as well as improvements made in house.

In the year 2024/2025 the PPG requested a call in arrival machine in order to prevent waiting in queues at busy times. The practice sought funding for this. The order was placed in October 2025 and screens were purchased and installed in  January 2026 . This is a great way to communicate new chnages and promote health campaigns via the TV screens. 

The practice kept communication lines open by introducing new staff to the PPG group . The practice recruited the following new staff in 25/26 :

  • A new regular GP – Dr Sonai Baradwaj
  • A Junior Pharmacist -  Giovanni 
  • A new Nurse - Fancy 
  • A new Pharmacist -Fhatema
  •  Appointed a New lead Practice Nurse – Ceri 
  • New receptionists - Priyanka and Shuhena

Published: Mar 4, 2026